Which two are required to publish a completed Digital Customer Service (DCS) application?
A. a single "publish" action to complete the task
B. nothing (DCS applications are always available to all users.)
C. moving the application to Staging and subsequently to Production status
D. system administrator approval
If you want to disable the ability to delete activities for all users, what action should you perform?
A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the "delete activities" privilege from all the roles for users who have this access.
D. Remove the users of the roles who have the "delete activities" access.
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
A. Icons
B. Themes
C. Object workflow
D. Exports
E. Reports
F. Fields
G. Objects
H. Roles and privileges
You are creating orediting a SmartText entry. Which four options can you insert into the entry?
A. URLs
B. Tables
C. Images
D. Variables
E. Text
F. Other SmartText entries
What should you do to enable Password Reset in Digital Customer Service (DCS)?
A. Add the Password Reset component to your DCS application.
B. Instruct users that they can only change their password by chatting with an agent.
C. Enablethe "Password Reset" option in the User Administration component.
D. Obtain the Change Password Link and add it to your DCS page.
Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?
A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A. Add images as the productimage will not be pulled from Engagement Cloud.
B. Add the Product object to your DCS application.
C. Add product ID(s) to the database component.
D. Configure products groups and product items in Engagement Cloud.
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?
A. You have not enabled the Computer Telephony Integration (CTI) service.
B. The only toolbar enabled is the default one, and you must configure at least two.
C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
D. The signed-in user does not have the appropriate access privileges to a toolbar.
E. You entered a toolbar height that is not more than 70 pixels.
One of your service agents needs a new search filter on his Service Requests' list page. How can the agent achieve this?
A. Add fields from the advanced search functionality.
B. Grant the agent Administrator permissions to addnew search filters.
C. Create a new search through the application composer.
D. Create several personalized searches and create them to each other.
Which two keyboard shortcuts can be modified?
A. OK
B. Create Service Request
C. Cancel
D. Save and Continue
E. Save and Close
