1Z0-1064-22Oracle B2B Service 2022 Implementation Professional
75 Questions and Answers Experienced specialists selected 75 questions for this exam. All answers are verified to ensure correctness.
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1Z0-1064-22 Online Practice Questions and Answers
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A. Time Period
B. Duration
C. Available
D. Interval
E. Start/Stop
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)
Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn- [email protected]. {# #SR0000003056# #}"
Which statement is true?
A. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You have to edit the e-mail template and add HTML code to customize the standard text section.
C. You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
Digital Customer Service application configuration settings in json.cfg include which four options?
A. Default communication preferences
B. Knowledge management language locales
C. Default chat channel preferences
D. Service request links
E. Knowledge management article links
F. Product and category filtering
G. Default notification preferences
H. Default timezone
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