Select three correct limits and restrictions when importing data from a file.
A. Both create and update operations are available for imported records.
B. By default, the import starts immediately after itis activated.
C. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
D. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
E. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
Identify the sequence of steps you must follow to disable the Service Communication channels.
A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
B. Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
Which three subobject functions are included in the REST API for Service Requests (SRs)?
A. Update SR reference
B. Update resource manager
C. Delete activity
D. Update resource member
E. Delete message
Which statement is correct when describing the process of adding assignment rules from Service Setup?
A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule (s), add conditions and actions, save andpublish.
B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
You are creating orediting a SmartText entry. Which four options can you insert into the entry?
A. URLs
B. Tables
C. Images
D. Variables
E. Text
F. Other SmartText entries
What should you do to enable Password Reset in Digital Customer Service (DCS)?
A. Add the Password Reset component to your DCS application.
B. Instruct users that they can only change their password by chatting with an agent.
C. Enablethe "Password Reset" option in the User Administration component.
D. Obtain the Change Password Link and add it to your DCS page.
Which two options are true about role synchronization for Digital Customer Service (DCS)?
A. is required for every DCS instance
B. also synchronizes userIDs and passwords between DCS and Engagement Cloud
C. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
D. is real time
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
A. Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
B. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
D. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
E. Easy to Search: Knowledge Articles content and Service Request contextcan be used together to
recommend the best Knowledge Articles to an agent.
One of your service agents needs a new search filter on his Service Requests' list page. How can the agent achieve this?
A. Add fields from the advanced search functionality.
B. Grant the agent Administrator permissions to addnew search filters.
C. Create a new search through the application composer.
D. Create several personalized searches and create them to each other.
Which two keyboard shortcuts can be modified?
A. OK
B. Create Service Request
C. Cancel
D. Save and Continue
E. Save and Close
