1Z0-1064Oracle Engagement Cloud 2019 Implementations Essentials
75 Questions and Answers Experienced specialists selected 75 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 23, 2024 Ace your exams with our consistently updated 1Z0-1064 exam dumps.
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1Z0-1064 Online Practice Questions and Answers
Which two are true characteristics about the lifecycle of a service request?
A. If required, users can manually set the "Closed" status for a service request.
B. Users can reopen a service request when the status is set to "Closed".
C. Users can reopen a service request when the status is set to "Resolved".
D. "Closed" status is set by an automaticjob after a specified number of days.
E. "Customer working" is one of the five seeded status types.
Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High Calendar = 9AM to 5 PM, Monday ?Friday, US EST Resolution Metric = 2880 Resolution Warning Threshold 120 First Response Metric= 360 First Response Warning Threshold
A. Resolution is due on Saturday, 2 PM EST.
B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C. First Response is due on Friday, 12 noon EST.
D. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
Which two options are true about reporting on milestones?
A. Administrator-defined milestone data is not included in Analytics.
B. No standard reports onmilestones are provided.
C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
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