1Z0-325Oracle RightNow Cloud Service 2016 Implementation Essentials
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Last Updated Apr 28, 2024 Ace your exams with our consistently updated 1Z0-325 exam dumps.
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1Z0-325 Online Practice Questions and Answers
Your customer wants to use a single workflow for all profiles and has asked you to create a workflow that follows different workflows for different agents based on profile.
Your workflow starts with a script to identify the type of record the agent will be working on before it can split into different workflows.
Which two items enable you to accomplish this? (Choose two.)
A. Connector Events
B. Decision Object
C. Named Event
D. Connector Condition
E. Set Field
Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to
offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)
A. Set the Pull Policy to manual.. Create chat rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
B. Add the VIP queue to the profile of the agents that are taking chats.
C. Move the VIP queue to the top of the queue list.
D. Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
E. Create a rule to set an SLA.
During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.
Which three of the available options are required to complete this requirement? (Choose three.)
A. Update the config verb CP_HOME_URL.
B. Update the config verb CP_LOGIN_URL.
C. Delete the home.php file from the customer portal site.
D. Remove the "Home page" navigation option from the template file.
E. Update the site.css file to remove references to the Home page.
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