1Z0-465Oracle RightNow CX Cloud Service 2012 Essentials
80 Questions and Answers Experienced specialists selected 80 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 18, 2024 Ace your exams with our consistently updated 1Z0-465 exam dumps.
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1Z0-465 Online Practice Questions and Answers
Yourcustomer has five differentincidents queues:
Help Tier 2 Escaped Accounting VIP
The Help and VIP queueshave the quickestresponse goals.
Which two configurations will ensure that an agent's profile pulls incidents assigned these queues first using a single agent profile?
A. Create an agent profile to only work these two queues.
B. Add all five queues to the agent's profile.
C. Add all five queues to the agent's profile with Helper and VIP being the first two in the list.
D. Use the First Due Pull Policy
E. Use the Strict Priority Pull Policy
Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.
A. CO$
B. C$
C. RN$
D. CF$
E. $C
Your customer would like to havethe defaultsearch report (Answers瑿omplexExpression Search Default)on their customer portal page alteredwith the following requirements.
They want the New and Update tagsto be displayedfor only 7 days. They want to displaythe Answer'sscore.
Identify the two options that will enable you to complete the requirements.
A. Delete the exceptions for New and Updated.
B. Unhide the computed score (solved) column.
C. Change the variables for $new and $updated.
D. Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.
E. Insert the score (solved count) columns.
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