3312Avaya Aura Contact Center Administration Exam
66 Questions and Answers Experienced specialists selected 66 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 17, 2024 Ace your exams with our consistently updated 3312 exam dumps.
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A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
A. Service Level Threshold
B. Average Answered Delay
C. Application Name
D. Calls Waiting
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays. Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
A. Historical Statistics
B. Real Time Statistics
C. Real Time Reporting
D. Application Threshold Class
You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura Media Server (AAMS).
Which configuration options do you need to configure to accomplish this?
A. Media Servers and Routes
B. Media Servers and Media Services and Routes
C. Routes and Contact Types
D. CDNs (Route Points) and Skillsets
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