A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A. The salaries of the executives In the meeting
B. The design diagram for discussion with customer
C. The Avaya solutions and services Avaya could offer
D. The model numbers of the existing contact center equipment
An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?
A. It proposes, communicates, and agrees upon the detailed solution.
B. It documents the details, and quantifies the cost.
C. It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
D. It is the final Invoice that serves as the formal contract acknowledgement.
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze, which solution would Avaya offer with AACC?
A. Engagement Assistant
B. Presence Service
C. Microsoft Lync
D. Avaya Multimedia Messaging
A design specialist has scheduled his first discovery conversation with a customer. Which three factors would the specialist be able to address with the customer? (Choose three.)
A. Uncertainty
B. Fear
C. Doubt
D. Anxiety
E. Worry
A customer Intends to connect two SIP enabled AACC on one Avaya Aura UC Platform. Which capability is supported In this scenario?
A. Email and Web Communication
B. Microsoft Lync Integration
C. Avaya Presence Service
D. AACC High Availability
The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
A. HTTP
B. FTPS
C. HTTPS and FTPS
D. HTTPS
A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?
A. Task Flow Executor (TFE)
B. Telephony Services Manager (TSM)
C. SIP Gateway Manager (SGM)
D. Telephony Services Manager (TSM)
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
A. Co-Browsing Snap-In
B. Web Chat Snap-In
C. Presence Snap-In
D. Context Store Snap-In
An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?
A. Call Completion No Reply (CCNR)
B. Call Back Assist (CBA)
C. Call Back Request (CBR)
D. Call Completion Busy Subscriber (CCBS)
Which three attributes describe the right context of a customer journey experience? (Choose three.)
A. Specific Report focused
B. Single Channel driven
C. Seamless
D. Personalized
E. Intelligent
