Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
A. dbagent
B. opcs
C. ccagent
D. mds
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
A. Cisco Unified ICM call router and logger
B. Cisco Unified ICM call router and administrative workstation
C. Cisco Unified ICM call router and peripheral gateway
D. administrative workstation and HDS-DDS
Which tool is available to expand the size of Cisco Unified ICM databases?
A. Microsoft SQL Studio
B. DBExpand
C. database sizing utility
D. ICMDBA
Refer to the exhibit.
Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting.
Which call is answered first?
A. The call that traversed through the A path.
B. The call that traversed through the B path.
C. The call that traversed through the C path.
D. The call that traversed through the D path.
In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly.
Which two statements describe the functionality of the Administrative script? (Choose two.)
A. transfers a call to IVR as a part of IVR campaign
B. transfers a call to IVR or Non-IVR for Answering machine or abandon calls
C. controls a percentage of agents to be used in a campaign skill group
D. reserves agents for specific outbound campaign
E. enables and disables skill group for an outbound campaign
Which option lists what the Security Wizard configures with Cisco UCCE?
A. Windows Firewall and IPsec configuration
B. VPN configuration and IPsec configuration
C. Windows Firewall and SQL hardening
D. IPsec configuration and anti-virus exception
Which two ICM scripting nodes support dynamic setting? (Choose two.)
A. Percent Allocation
B. Precision Queue
C. Skill Group
D. Peripheral gateway
E. Call Type
Which variable does the Cisco CVP use to return information about problems encountered while running a script?
A. user.microapp.input_type
B. user.microapp.server_info
C. user.microapp.FromExtVXML
D. user.microapp.error_code
Which option describes how many reason codes you can assign across all teams using Cisco Finesse?
A. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
B. A total of 100 sign-out reason codes and not ready reason codes.
C. There is no limit. You can assign as many reason codes as you like.
D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.
Which three options can cause this problem?
A. Cisco Unified Intelligence Center Publisher is not in service.
B. IP address was changed.
C. Time zone was changed.
D. Number of historical reports exceeded the system limits.
E. Hostname was changed.
F. Secondary DNS was changed.
