You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?
A. No CCT users have been created
B. The CCT server does not have valid licenses
C. The CCT server has not been added in CCMA
D. Open Queue has not been enabled on the CCMS
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
A. Customer LAN
B. Contact Center Server Subnet
C. Customer server ELAN
D. Contact Center Server ELAN
The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).
A. FTP server
B. Corporate E-mail server
C. Corporate Web server
D. Terminal server
A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).
A. The AAAD domain must have a two-way trust relationship with CCMM domain
B. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
C. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
D. The CCT and CCMM servers must be in a different domain to the AAAD users
Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?
A. Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list
B. Import the Avaya Aura Contact Center firewall security policy
C. Disable the firewall
D. Disable the anti-virus software that is installed
A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical ows to verify contacts in Contact Center. Which component of the CCMA would be used to create ows?
A. Configuration
B. Contact Center Management
C. Orchestration Designer
D. Access and Partition Management
A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?
A. 1 GB
B. 2 GB
C. 3 GB
D. 4 GB
Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?
A. NCCT SMON
B. NCCT DAL
C. NCCT server
D. NCCT OI Service
E-mail server contacts are retrieved from a POP3 capable email server using the Inbound Message Handler (IMH). The IMH runs at regular intervals. Which two settings can be configured for IMH? (Choose two).
A. Time between intervals
B. E-mail message response threshold
C. Number of e-mails retrieved from the mailbox during each run
D. Callback minimum and maximum timers
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)
A. Call-by-Call Reports
B. Multimedia reports
C. Configuration Reports
D. Agent Performance Reports
E. Outbound Reports
F. Contact Summary Reports
