During the Avaya Aura Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?
A. Avaya Aura Contact Center Configuration Wizard
B. Avaya Aura Contact Center Startup Wizard
C. Avaya Aura Contact Center Installation Wizard
D. Avaya Aura Contact Center Ignition Wizard
You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.
What is the minimum required amount of RAM needed for the client computers?
A. 8 GB
B. 4 GB
C. 1 GB
D. 2 GB
You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?
A. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer
B. Disable RAS in Administrative Tools > Computer Management
C. RAS is disabled automatically by the AACC R7 installation DVD
D. Disable RAS in Administrative Tools > Remote access connection Manager
You are preparing for the first backup Avaya Aura Contact Center.
Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?
A. On the Backup Locations tab, select the Tape Drive.
B. On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.
C. On the Backup Locations tab, select the Applications.
D. Shut down all services.
Avaya Aura Contact Center (AACC) supports VMware vSphere. VMware vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.
Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware virtual machine are true? (Choose three.)
A. Voice and Multimedia Contact Server with Avaya Aura Media Server
B. Multimedia Contact Server Only
C. Voice and Multimedia Contact Server without Avaya Aura Media Server
D. Voice Contact Server Only
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?
A. Contact Center Manager Administration (CCMA)
B. Communication Control Toolkit (CCT)
C. Contact Center Manager Server (CCMS)
D. Contact Center Multimedia (CCMM)
A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.
Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?
A. From the server, navigate to the Server Configuration > Licensing tab
B. From the server, locate Multimedia Commissioning > Multimedia Licensing tab
C. From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab
D. From the Contact Center License Manager > Configuration > Contact Center Licensing tab
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP ?Voice and Multimedia Contact Server without Avaya Aura Media Server (AAMS) server type.
What is the maximum number of logged in agents supported for this server type?
A. 500 Agents
B. 300 Agents
C. 100 Agents
D. 200 Agents
When a SIP INVITE message arrives at the Contact Center Manager Server (CCMS), CCMS matches the message with one of the configured Route Points URIs.
CCMS then anchors the customer call to a port on which component?
A. Call Pilot
B. Avaya Aura Communication Manager
C. Avaya Aura Media Server
D. Avaya Aura Midsize Enterprise (ME)
Avaya Aura Media Server (AAMS) is used in SIP-enabled Contact Centers for media processing.
Which two configurations are possible with Avaya Aura Contact Center (AACC) 7.1? (Choose two.)
A. AAMS installed with OVA in Virtual System
B. AAMS installed on Hyper-V cores on Physical Server
C. AAMS installed on Hyper-V cores in Virtual System
D. AAMS installed with OVA on Physical Server
