Which Avaya Aura® Contact Center component is required for Contact Center Multimedia deployment?
A. API Server
B. Agent Desktop
C. SIP Connector
D. Avaya Aura® Media Server
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
A. the Multimedia Administrator
B. the Email Manager
C. the Multimedia Database
D. the Outbound Campaign Management Tool
Which service contains the Inbound Message Handler (IMH) component?
A. Contact Center Multimedia (CCMM) License Service
B. Contact Center Multimedia (CCMM) Campaign Scheduler Service
C. Contact Center Multimedia (CCMM) E-mail Manager Service
D. Contact Center Multimedia (CCMM) Starter Service
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
A. The External Message Handler
B. Open Queue Engine
C. The Outbound Message Handler
D. The Rules Engine
E. The Inbounad Message Handler F. The Inbound Mail Handler
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
A. Getting workitem status
B. Transferring the call
C. Accessing the address book
D. Copy the calling number from the workitem
You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
A. Enter the SIP address of the agent phoneset in the Voice URI field.
B. Select the "Enable CTI for this agent" option.
C. Select the "Create CCT agent" option.
D. Set the agent user type to "Supervisor/Agent".
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
A. Web Comms
B. Agent
C. Skillset
D. Server
E. Email
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?
A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).
B. Add the Communication Control Toolkit (CCT) server through the CCMA.
C. Add the Microsoft Exchange server through the CCMA.
D. Assign the CCT server as a reporting server for the CCMS.
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected by default?
A. ССМА
B. CCMS
C. ADMIN
D. Offline
Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad
option access?
A. Configuration
B. Access and Partition Management
C. Contact Center Management
D. Multimedia
