6211Avaya Aura Contact Center Multimedia Implementation Exam
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Last Updated Apr 19, 2024 Ace your exams with our consistently updated 6211 exam dumps.
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6211 Online Practice Questions and Answers
When analyzing life cycle of an outbound contact in Avaya Aura® Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database
Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura® Contact Center?
A. Customer details are retrieved for the agent using Web services.
B. The newly-arrived contact is created and directed to an application using the Open Queue.
C. The contact is presented to the agent using the Avaya Agent Desktop.
D. The Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
A. It is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.
B. It helps with implementing CTI for installed and browser-based client integrations.
C. It provides administrative and management capabilities for CCMM resources.
D. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
A. Treatments given to the customer while waiting for the agent to end the chat session
B. Treatments given to the customer while waiting for the agent to join the chat session
C. Treatments given to the customer while waiting for the agent to reply in an existing chat session
D. Treatments given to the agent while waiting for the customer to join the chat session
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