Which criterion can be used to control supervisor workflows?
A. length of time an agent is in the NotReady state
B. number of agents logged in
C. number of calls abandoned
D. duration of oldest call in queue
Which codec should be selected when a Cisco Unified CCX cluster uses ASR?
A. G.711
B. G.723
C. G.729
D. Any codec works fine with ASR.
What is the purpose of setting the Flush Input Buffer field of the Menu step to true?
A. to release memory held by the prompt variable
B. to clear previously entered input before the Menu step executes
C. to specify if the step can be interrupted by an agent who becomes available
D. to prevent the caller from entering a menu choice before the prompt has played
In the Cisco Unified CCX Editor, where do you start the debugger?
A. toolbar
B. Step palette
C. Design window
D. Variable window
During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?
A. Timeout
B. SQL Error
C. Successful
D. No Data
Which three tasks are supported by the Cisco Supervisor Desktop? (Choose three.)
A. Push a web page to an agent's Cisco Agent Desktop.
B. Chat with an agent.
C. Log in an agent.
D. Change an agent's state to Ready.
E. Send an email to an agent.
Which tool is used to size Cisco Unified CCX?
A. Analysis Manager
B. Cisco Unified Communications Sizing Tool
C. Expert Advisor
D. Cisco Unified Real-Time Monitoring Tool
Which step can be used to trap runtime script errors and recover gracefully?
A. Set
B. Call Subflow
C. On Exception Goto
D. Get Reporting Statistic
Which two steps check out a database connection from the connection pool? (Choose two.)
A. DB Get
B. DB Read
C. DB Write
D. DB Release
Which step is designed to prompt a user to press or say a single-digit number to perform a specific function?
A. Menu
B. Get Digit String
C. Get Call Contact Info
D. Extended Get Digit String
