642-165Unified Communications Contact Center Express Implementation(UCCX)
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642-165 Online Practice Questions and Answers
Which two are possible root causes for the Application Subsystem going into partial service status? (Choose two.)
A. Cisco Unified Communications Manager Telephony Provider problem
B. CTI Route Point problem
C. CTI Port Group problem
D. script problem
E. system deadlock problem
Which three tasks can an agent perform using email? (Choose three.)
A. save the response as a draft
B. send the response to the supervisor for review
C. transfer the email to another CSQ
D. transfer the email to another agent
E. mark the email as urgent
F. mark the email as junk
Which statement is true about the default script field when adding an application?
A. When a caller does not enter a choice in a Menu step, it will execute the default script.
B. Any problems running the configured script will cause the default script to be executed.
C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.
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