Drag and drop the Cisco Voice Gateway protocol to the appropriate network call control agent for the Cisco Unified Contact Center Enterprise deployment.
Select and Place:
Select and Place:
Drag and drop the ICM Network Requirement to the appropriate value or setting
Select and Place:
Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center Enterprise solution?
A. Router Log Viewer
B. Call Tracer
C. Script Editor
D. Config Manager
E. Applications Editor
Which Cisco Unified Contact Center Enterprise CTI Desktop option requires the use of VoIP Monitor Server with SPAN port-based monitoring to support supervisor silent monitoring of agent calls?
A. Cisco Unified Contact Center Enterprise Cisco Agent Desktop
B. Cisco Unified Contact Center Enterprise CTI Object Server or Cisco Agent Desktop with Outbound option enabled
C. Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
D. Cisco Unified CRM Connector for Siebel
In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?
A. in the dialer process on the Peripheral Gateway
B. in the Media Routing Peripheral Gateway for the dialer
C. in the Cisco Voice Gateway by using digital signal processing (DSP) resources
D. in the campaign manager on the Logger A server
When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?
A. Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
B. Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
C. Cisco Agent Desktop lets you view agent and team statistics from the desktop.
D. Cisco Agent Desktop lets you transfer calls by using a dial pad.
In the Cisco Unified Contact Center Enterprise solution, what is considered "Agent Handle Time"?
A. the time that the agent spent talking to the caller, including any hold time during the call
B. the time that the agent spent talking plus any wrap-up time that is associated with the call, including any hold time during the call
C. the time that the agent spent talking to the caller plus the queue time for the call and any wrap-up time
D. the time that the agent spent talking to the caller plus any network time that was used during ringing, call transfers, and holds during the call
The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values. How are they used?
A. The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
B. The High value is used to size the priority queue for the QoS tagging at AF31.
C. The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
D. The High and Medium values are added together to size the priority queue for the QoS tagging at AF31.
Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)
A. controls call and agent state
B. places outbound calls for agents in the Outbound Option Progressive mode
C. presents information provided by the caller from the voice response system
D. accepts Instant Messaging requests from third-party chat clients routed to the agent
E. presents caller data to agent in pre-call whisper with the Cisco IP phone
What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)
A. number of historical reports the user is running concurrently
B. number of concurrent agents displayed on real--time reports
C. number of rows returned for historical reports in CUIC
D. number of real--time reports the user is running concurrently
E. total ECC in bytes
