In the Cisco Unified Contact Center Enterprise 8.0 solution, which Cisco Unified Communications Manager Application User Group role assignments are required for the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway JTAPI user? (Choose two.)
A. Standard AXL API Access
B. Standard CTI Allow Call Monitoring
C. Standard CTI Manager API Access
D. Standard CTI Enabled
E. Standard JTAPI Allow Control
In a Cisco Unified Contact Center Enterprise solution, the agent phones are set up with two lines: DN 2XXX as the first line for ACD calls, and DN 3XXX as the second line for private/personal calls.
How could these phones be configured to provide a backup call routing strategy for the agents for maintenance/outages of the UCCE system?
A. Set the Call Forward on Failure for the 2XXX first line to forward the call to the 3XXX second line on the agent phone.
B. Set up call forwarding from first line 2XXX range to second line 3XXX.
C. Create a Cisco Unified Communications Manager hunt group that has the agent phone line in 3XXX range.
D. Set up call forwarding from second line 3XXX range to first line 2XXX.
When installing Microsoft SQL Server for the Cisco Unified Contact Center Enterprise 7.0 release, which of the following settings is required for TempDB?
A. Check Autogrow option (enable).
B. Clear Autogrow option (disable).
C. Increase the size of the TempDB database and logs to half the available disk space.
D. Leave database settings for TempDB at the default SQL settings.
The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities.
In this sample script, at what priority will the call be queued?
A. Three (3) ?As set in the Queue Priority node.
B. Five (5) ?The default for the Queue to Skill Group node, unless it was set otherwise.
C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.
D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node is executed.
Cisco Unified Communications Manager 8.0 allows users to log into a shared phone using Cisco Extension Mobility.
Which configuration item is required to enable Cisco Extension Mobility Cross Cluster?
A. In the user's End User profile, the Cisco Extension Mobility pane must have the "Enable Extension Mobility" check box selected.
B. In the device profile of the shared phone, the "Enable Extension Mobility Cross Cluster" check box must be selected.
C. A device profile must exist for Cisco Extension Mobility users, with the Cisco Extension Mobility Cross Cluster Calling Search Space field configured.
D. The shared phone device profile must be associated to the user's End User profile in Cisco Unified Communications Manager.
In Cisco Unified Communications Manager 8.0, how is locations-based Call Admissions Control configured?
A. System Menu Location option to define each location in the centralized call-processing model
B. Advanced Features Menu Geolocation Configuration option to define each location in the centralized call-processing model
C. Call Routing Menu Location option to define each location in the centralized call- processing model
D. Application Menu Geolocation Configuration option to define each location in the centralized call-processing model
In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the Cisco Unified Communications Manager:
There are two partitions:
UCCE - Contains CTI route points and agent phone DNs
INTERNAL - Contains CTI ports
There are three calling search spaces:
GW_CSS - Contains UCCE partition
CTI_CSS - Contains UCCE partition
AG_CSS - Contains UCCE and INTERNAL partitions
In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment.
What needs to be changed in the Cisco Unified Communications Manager to fix this issue?
A. CSS (CTI_CSS) of the CTI route points should have partition INTERNAL.
B. CSS (GW_CSS) of the Gateway should have partition INTERNAL.
C. CSS (AG_CSS) of the agent phone should not have partition INTERNAL.
D. It is a configuration problem in ICM as it cannot route calls to IP IVR.
In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral Gateway fails, which of the following will not occur?
A. CTI OS Server disconnects all active agent CTI OS desktop clients from failed server.
B. CTI OS Agent Desktop clients attempt to automatically connect to another CTI OS Server.
C. CTI OS Agent Desktop clients display an "Offline" message.
D. Both CTI OS Servers perform a graceful shutdown to reset CTI OS Agent Desktop client connections.
In the Cisco Unified Contact Center Enterprise solution, calls can be routed directly to agents.
In this script and agent-to-agent node, how is the agent selected?
A. The requested agent's name is stored in the Caller Entered Digits field for the call, and the system will select the agent by name.
B. The requested agent's login ID (number) is stored in the Caller Entered Digits field for the call, and the system will select the agent by number.
C. The requested agent must be logged in for the system to select that agent from Skill Group 1.
D. The script is not valid, because the call is not at an agent, so the agent-to-agent node cannot be used.
Which is the correct installation order for the Cisco Agent Desktop in a Cisco Unified Contact Center Enterprise solution?
A. Cisco Agent Desktop server; Cisco Agent Desktop administrator; Cisco Unified Communications Manager Peripheral Gateway; CTI/OS Server; CTI Server; Cisco Agent Desktop agent
B. Cisco Agent Desktop administrator; Cisco Unified Communications Manager Peripheral Gateway; CTI/OS Server; CTI Server; Cisco Agent Desktop server; Cisco Agent Desktop agent
C. Cisco Unified Communications Manager Peripheral Gateway; CTI Server; CTI/OS Server; Cisco Agent Desktop server; Cisco Agent Desktop administrator; Cisco Agent Desktop agent
D. Cisco Unified Communications Manager Peripheral Gateway; Cisco Agent Desktop administrator; CTI Server; CTI/OS Server; Cisco Agent Desktop server; Cisco Agent Desktop agent
