642-242Unified Contact Center Enterprise Implementation(UCCEI)
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Last Updated Apr 23, 2024 Ace your exams with our consistently updated 642-242 exam dumps.
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642-242 Online Practice Questions and Answers
A Cisco CTI Supervisor Desktop can display real-time statistics for Cisco Unified Contact Center Enterprise agents.
Which item must be configured in ICM Configuration Manager for those statistics to be displayed?
A. Supervisor script dialed number.
B. Agent teams.
C. Agent State Trace must be checked in the Advanced tab of Agent Explorer.
D. Routes must be created for each agent in Agent Explorer.
Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide synchronous state transfer between a pair of duplex Peripheral Gateways?
A. MDS, Visible/Public Network
B. OPC, Visible/Public Network
C. MDS, Private Network
D. OPC, Private Network
When planning an upgrade for the Cisco Unified Contact Center Enterprise solution, what is the proper order for upgrading the solution components?
A. Upgrade the Cisco Unified Communications Manager cluster. Upgrade the Cisco Unified Communications Manager Peripheral Gateways. Upgrade the Administration and Data servers. Upgrade the Call Router and Logger servers.
B. Upgrade the Cisco Unified Communications Manager Peripheral Gateways. Upgrade the Cisco Unified Communications Manager cluster. Upgrade the Call Router and Logger servers. Upgrade the Administration and Data servers.
C. Upgrade the Call Router and Logger servers. Upgrade the Administration and Data servers. Upgrade the Cisco Unified Communications Manager Peripheral Gateways. Upgrade the Cisco Unified Communications Manager cluster.
D. Upgrade the Administration and Data servers. Upgrade the Call Router and Logger servers. Upgrade the Cisco Unified Communications Manager cluster. Upgrade the Cisco Unified Communications Manager Peripheral Gateways.
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