Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
A. the customized handling of incoming calls via programmed commands
B. the ability for supervisors to monitor an agent's Automatic Call Distribution (ACD) calls
C. the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
D. the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
E. the ability to change the skills assigned to an agent
Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
A. Service Observing Listen Only Access Code
B. COR – Restriction Override set to all
C. Telecommuter
D. Service Observing (Remote/By FAC)
A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?
A. Use the display events command in the Communication Manager.
B. Use the list history command in the Communication Manager.
C. Use the System Maintenance > Reports > Error Log Report in the Call Management System.
D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System.
Which property of the SET command makes the command unique when dealing with variables?
A. The SET command reassigns variables to new values during the process of a vector.
B. The SET command allows variables to be manipulated using arithmetic and string operators.
C. The SET command allows a group of variables to follow a specific pattern.
D. The SET command allows you to place calls in a particular queue.
Which two vector variable types are strictly global in scope? (Choose two.)
A. value
B. ani
C. collect
D. dow
E. stepcnt
What are three capabilities of Avaya Aura?Media Server? (Choose three.)
A. High Availability
B. TDM interfaces for digital and analog stations and trunks
C. Virtualization
D. Can be shared with multiple CM's
E. Has the capacity of up to 1000 AAMS
A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
A. The supervisor's class of restriction (COR) must have the field "Can Force a Work State Change" set to
y.
B. The supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
C. The agent's COS must have the field "Add/remove Agent Skills" set to y.
D. The supervisors COS must have the field "Can Force a Work State Change" set to y.
E. The supervisors COR must have the field "Add/Remove Agent Skills" set to y.
In the call center, to prevent an agent from dialing "off-net" to particular numbers, which action should you take?
A. Create a class of service (COS) for the dialing features.
B. Create a class of restriction (COR) for calling privileges.
C. Create a class of restriction (COR) for the feature access code.
D. Create a class of service (COS) for a collection of feature access codes.
Which three items are needed to configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)
A. The group extension
B. The call distribution method
C. The Vector Directory Number (VDN)
D. The trunk group number
E. The Class of Restriction (COR)
Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose three.)
A. VDN Skill
B. Class of Services (COS)
C. Tenant Number (TN)
D. Best Services Routing (BSR) Application
E. Measured
