7392XAvaya Aura Call Center Elite Implementation Exam
61 Questions and Answers Experienced specialists selected 61 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 22, 2024 Ace your exams with our consistently updated 7392X exam dumps.
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7392X Online Practice Questions and Answers
How can an installer identify if a customer has the Avaya Aura?Call Center Elite package?
A. Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
B. Check the System-Parameters Customer-Options Form and search for the EAS field.
C. Check the Feature-Related System Parameters and search for the Call Center Elite field.
D. Check the System-Parameters Customer-Options Form and search for the Call Center Elite field.
An Elite Call Center agent is assigned the following Skills:
Skill Hunt Group 1 with Skill Level 5 Skill Hunt Group 2 with Skill Level 10 Skill Hunt Group 3 with Skill Level 15 Skill Hunt Group 4 with Skill Level 15
And the Call Handling Preference is configured as Greatest Need.
Skill 1 Call with priority h that has queued for 10 minutes Skill 2 Call with priority h that has queued for 15 minutes Skill 3 Call with priority m that has queued for 15 minutes Skill 4 Call with priority t that has queued for 15 minutes
Which of the calls will the agent handle first under the greatest need handling preference?
A. Skill 4 Call
B. Skill 2 Call
C. Skill 1 Call
D. Skill 3 Call
Direct Agent calls are not getting counted correctly in the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
A. Class of Restriction (COR)
B. Class of Service (COS)
C. skill-level
D. ead-mia
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