Information and Communication Technologies (ICT) includes both Asset Management and Configuration Management. What is the difference between Asset Management and Configuration Management?
A. Configuration Management makes an inventory of the Configuration Items and Asset Management registers them.
B. Asset Management focuses exclusively on the book value and Configuration Management on the status of Configuration Items.
C. Configuration Management is a component of Asset Management, so there are no differences between them.
D. Asset Management monitors aspects such as depreciation and Configuration Management monitors aspects such as the relationships between the Configuration Items.
Where are agreements regarding Security Management recorded?
A. in a Service Level Agreement (SLA)
B. in a Configuration Management Database (CMDB)
C. in a Capacity Plan
D. in a Definitive Software Library (DSL)
What does Mean Time To Repair (MTTR) mean?
A. average time of the breakdown-free period within a measured period
B. average downtime of a service
C. average time between two consecutive incidents
D. average uptime of a service
Which of the following is an example of proactive Problem Management?
A. a trend analysis
B. a report regarding the Problem Management process
C. a change request
D. an urgent change
The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?
A. Configuration Management
B. Incident Management
C. Problem Management
D. Release Management
Which ITIL process includes the activity of describing and registering all components in the IT infrastructure?
A. Configuration Management
B. Capacity Management
C. Problem Management
D. Service Level Management
Which activity is not the responsibility of IT Service Continuity Management?
A. testing back-out arrangements
B. analyzing risks
C. executing impact analyses of incidents related to the back-out facilities
D. drawing up back-out scenarios
A process is a logically coherent series of activities for a pre-defined goal. What is the process owner responsible for?
A. the result of the process
B. describing the process
C. implementing the process
D. setting up the process
Software is checked for viruses before it goes into the Definitive Software Library (DSL). What ITIL process is responsible for ensuring that only virus-free software is put into the DSL?
A. Release Management
B. Application Management
C. Capacity Management
D. Configuration Management
In IT Service Continuity Management various precautionary measures are taken, for example using an emergency power provision. Which of the following ITIL processes could also initiate this kind of measure?
A. Availability Management
B. Incident Management
C. Capacity management
D. Change Management
