EX0-100ITIL foundation certificate in it service management(exin)
120 Questions and Answers Experienced specialists selected 120 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 16, 2024 Ace your exams with our consistently updated EX0-100 exam dumps.
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EX0-100 Online Practice Questions and Answers
Which of the following is a department rather than a process?
A. Incident Management
B. Service Desk
C. Problem Management
D. Change Management
Which of the following tasks is part of proactive Problem Management?
A. making a change to resolve a problem
B. analyzing trends
C. managing Known Errors
D. registering frequently occurring errors
What is the term used for a situation derived from a series of incidents with the same characteristics?
A. a Change Request
B. a Known Error
C. a Service Call
D. a Problem
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