Which of the following is one of the objectives of the Operating Quadrant?
A. cost effective operating of Service solutions
B. forecast future activity for IT operations
C. proactively monitor and self-heal system problems
D. resolve incidents
Which of the following is a key component of the MOF Process Model?
A. Configuration Item
B. Effective communication
C. Operations Review
D. Operations Management Review
To which Service Management Functions does the Risk Management Discipline apply?
A. To all Service Management Functions
B. To IT Service Continuity Management and Availability Management
C. To IT Service Continuity Management and Change Management
D. To IT Service Continuity Management and Security Management
What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring
B. Purge event logs
C. Service monitoring requirements
D. Static monitoring definition
Which role type investigates and resolves an underlying problem?
A. Customer Service Representative
B. Incident Resolver
C. Problem Analyst
D. Problem Manager
Does each role type have a set of accountabilities associated with it in the Team SMF?
A. Yes
B. No
What Team SMF accountabilities are primarily represented in the Operate Phase?
A. Architecture and Solutions
B. Operations and Support
C. Service and Compliance
D. Support and Manage
Which Phase or layer provides the basis for developing and operating a resilient IT environment?
A. Deliver phase
B. Manage layer
C. Operate phase
D. Plan phase
What is bottom-up scheduling?
A. Team members representing each role generate time estimates and schedules for deliverables. Each team schedule is integrated into aTeam members representing each role generate time estimates and schedules for deliverables. Each team? schedule is integrated into amaster project schedule.
B. The program manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.
C. The program manager builds a master project schedule based on industry standards for each task.
D. The solution manager estimates the time required for each team member to complete his or her tasks, and then validates those estimates withthe team members.
What do the goals of the Reliability SMF include?
A. Service maintainability is aligned to the business in a cost-effective manner.
B. Service Continuity is aligned to the business in a cost-effective manner.
