C9560-023IBM Cloud & Smarter Infrastructure Support Provider Tools and Processes
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C9560-023 Online Practice Questions and Answers
Based upon user feedback of the IBM Support Assistant tool, what increased resolution time have they observed?
A. 2%
B. 5%
C. 10%
D. 15%
IBM customer support provides information and processes designed to help its customers successfully use the IBM software they acquired by providing which two options to customers? (Choose two.)
A. fixes to known problems
B. a global network of support centers with expertise across their broad portfolio
C. on-site IBM consultants to implement the software they have purchased from IBM
D. a global network of implementation consultants with expertise across our broad portfolio
E. a global network of support centers and developers in 247 countries with the sole purpose of fixing known problems the same day they are reported
What is the IBM Tivoli Support response goal for severity 1 PMRs outside business hours?
A. within 1 hour
B. within 2 hours
C. within 30 minutes
D. within 90 minutes
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