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C_TCRM20_72SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP2

85 Questions and Answers Experienced specialists selected 85 questions for this exam. All answers are verified to ensure correctness.

Last Updated Apr 22, 2024 Ace your exams with our consistently updated C_TCRM20_72 exam dumps.

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Same Questions from the Latest Real Exam

C_TCRM20_72 Online Practice Questions and Answers

Questions 1

Business partners created in SAP CRM are not transferred to SAP ERP.

What do you need to do to resolve this CRM-Middleware-related problem?

Note: There are 3 correct answers to this question.

A. Check erroneous BDoc messages in SAP CRM.

B. Check object management in SAP CRM.

C. Check erroneous BDoc messages in SAP ERP.

D. Check number range assignments in SAP ERP and SAP CRM for business partners.

E. Check RFC connections between CRM and ERP.

Show Answer
Questions 2

Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?

A. Organization profile

B. Pricing procedure

C. Subject profile

D. Campaign determination procedure

Show Answer
Questions 3

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.

Which of the following features are related to agent guidance?

Note: There are 2 correct answers to this question.

A. Knowledge article routing

B. Service-level workflows

C. Interactive scripting

D. Intent-driven interaction

Show Answer More Questions

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