CIS-CSMCertified Implementation Specialist - Customer Service Management
227 Questions and Answers Experienced specialists selected 227 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 19, 2024 Ace your exams with our consistently updated CIS-CSM exam dumps.
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CIS-CSM Online Practice Questions and Answers
Agents and managers cannot create knowledge articles from Community questions.
A. True
B. False
What types of escalation templates can be created? (Choose two.)
A. Case
B. Sold Product
C. Consumer
D. Account
Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)
A. Assist customers with questions, issues and problems
B. Create cases
C. Propose major cases
D. View, edit, and work on cases
E. Approve customer contacts
F. Manage customer entitlements
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ServiceNow CIS-CSM exam official information: The CIS-Customer Service Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Customer Service Management.
