FIELD-SERVICE-CONSULTANTSalesforce Certified Field Service Consultant
316 Questions and Answers Experienced specialists selected 316 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 23, 2024 Ace your exams with our consistently updated FIELD-SERVICE-CONSULTANT exam dumps.
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FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
A. Drag and drop the Service Appointments to other available Resources and run Optimization.
B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
A. Scheduled End
B. Arrival Window Start
C. Scheduled Start
D. Arrival Window End
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?
A. Service Territories
B. Geotracking
C. Territory Management
D. Location Management
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