GCP-GC-REPGenesys Cloud Certified Professional - Reporting and Analytics
35 Questions and Answers Experienced specialists selected 35 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 28, 2024 Ace your exams with our consistently updated GCP-GC-REP exam dumps.
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GCP-GC-REP Online Practice Questions and Answers
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
A. Available
B. Busy
C. Away
D. Break
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
A. Reports> Report Editor> Report Generation Time> Schedule
B. Reports> Report Editor> Report Generation Time> Now
C. Reports> Report Editor> Report Generation Time> Schedule Properties
D. Reports> Report Editor> Report Generation Time> Recurrence
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
A. Agents Wrap-Up Interval Detail
B. Agents Schedule Detail
C. Agents Wrap-Up Detail
D. Agents Interactions Detail
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