HD0-200HDI Qualified Help Desk Senior Analyst
114 Questions and Answers Experienced specialists selected 114 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 23, 2024 Ace your exams with our consistently updated HD0-200 exam dumps.
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HD0-200 Online Practice Questions and Answers
Which three of the following items does a critical thinker apply? (Choose three)
A. Recognition that ultimate authority rests with reason and evidence.
B. Organisation of a problem into a series of logical, orderly steps.
C. Logical problem solving.
D. Rapid resolutions for all problems.
A customer calls with a problem that cannot be resolved during the initial contact and the help desk analyst has searched the knowledgebase but found no solution. What should the analyst do next? (Choose 1)
A. Log the customers details and take the next call.
B. Deliver an SLA reminder.
C. Reassign (escalate) the call to the appropriate team.
D. Immediately escalate to management.
What two should be included in a disaster recovery (service continuity) plan? (Choose two)
A. Monthly statistics.
B. Approval from Health and Safety.
C. Personnel identification and training.
D. A process to activate the plan.
E. Finance details.
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