MB-230Microsoft Dynamics 365 Customer Service
371 Questions and Answers Experienced specialists selected 371 questions for this exam. All answers are verified to ensure correctness.
Last Updated Apr 27, 2024 Ace your exams with our consistently updated MB-230 exam dumps.
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MB-230 Online Practice Questions and Answers
You are employed as an administrator for your company's Dynamics 365 for Customer Service implementation.
Your company has several business process flows for managing contracts.
You want to specify the default process flow.
You configure the order of the business process flows.
Does the action achieve your objective?
A. Yes, it does
B. No, it does not
DRAG DROP
You are a Dynamics 365 Customer Service administrator.
You create a new entity named Root Cause Escalation. Queues must be used for new Root Cause Escalation records. The records must be automatically assigned to the record owner's default queue when a record is created.
You need to implement the proper functionality to meet the requirements.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
DRAG DROP
You need to configure the system to store answers about claims.
Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.
Select and Place:
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Microsoft MB-230 exam official information: You must have strong applied knowledge of customer service including in-depth understanding of cases, knowledge management, queues, entitlements, resource scheduling, service-level agreements (SLAs), AI insights and visualizations, connected services, Microsoft Power Virtual Agents, Customer Service applications, Customer Voice, basic and unified routing, and Omnichannel for Customer Service.
