ITIL-DITSITIL 4 Leader: Digital & IT Strategy
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ITIL-DITS Online Practice Questions and Answers
Which is the BEST description of the relationship between organization's products, services, and resources?
A. An organization's services ate based on the organization's products
B. An organization's products are required for the execution of an activity
C. An organization's resources are combinations of the organization's products
D. An organization's resources are combinations of the organization's services
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
A. Cannibalism
B. Erosion
C. Concurrence
D. synergism
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
A. Employment laws effecting service provider staff
B. A mixed demographic of users with varied levels of IT skills
C. Knowledge and understanding of potential Innovative technology
D. Well-trained service desk staff with a broad set of skills
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