SD0-302SDI - SERVICE DESK MANAGER QUALIFICATION
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SD0-302 Online Practice Questions and Answers
You have recently been promoted to Service Desk Manager and you are keen to show how much you wish to succeed in this role. Which statement best describes some of the skills that will help you to succeed?
A. Excellent influencing skills, exemplary debating and creative writing skills
B. A University Degree in Computer Sciences and strong negotiating skills
C. Strong team building skills, excellent people-management and communication skills
D. Time management skills excellent technical and analytical skills
Which of these options is a best practice to follow when you are taking actions that will affect other departments or teams?
A. Give serious consideration to what people will think of you if your ideas do not work
B. Discuss with other managers to identify the possible effects of your actions on others
C. Implement your ideas as soon as you have decided on the best course of action
D. Make a presentation to other teams letting them know what you have done
How does the Service Desk relate to the Service Level Management process? Select the option that most closely matches its responsibility.
A. To deliver IT services to users
B. To encourage other IT areas to observe the requirements of the SLA and OLAs
C. To identify new services for inclusion in existing SLAs and OLAs
D. To create user feedback reports relating to their business area
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